Sometimes, what you buy on the Internet does not meet your expectations, has defects or is simply not what you thought it was going to be because it does not look anything like the reference photos. Therefore, today we will explain how the return of Shein works step by step. So if you have bought from this store and been disappointed when you received it, then you have come to the right place.
Shein is a popular e-commerce company specialized in the textile industry where you can get an extensive catalog of clothing (for women, men and children), lingerie, shoes, handbags, accessories, electronics, beauty products and other fashion-related items through cheap prices. Nevertheless, has created a certain bad reputation that some products are not of good quality and sometimes customers look for how to return them as soon as they receive them.
How the refund works on Shein
Today we will explain step by step how the refund works in Shein. Have you been disappointed with any product purchased from this store? Well, this information will let you know what to do to return it and solve it once and for all. The process is much easier than you probably imagine:
- Log in to your Shein account.
- Find what you want to return in the My Orders section and go to make return.
- Select each item you want to returnindicate the reasons and accept.
- Choose the method return.
- If you selected the Punto Pack option, print the return label and stick it in the package securely.
- Go to a Punto pack collection center and deposit your package.
Of course, keep in mind that the Punto Pack do not have a printing service, so make sure you print the Return Label yourself. Stick this label on the package and take it to the nearest pack point. Have no idea where to go? Then visit this link to find out which is the closest pack point to your address.
eye! If you decide to ship it by yourself, please be sure to put the address clearly on the package and carry out the return process through the nearest post office. This could also be a good way to return any Shein items that didn’t meet your expectations.
You should also consider that if you are going to make a return on Shein, all products must be returned within 45 days at the date of purchase. In addition, there are three return methods available:
Parcel Shop and Post Office
From October 29, 2020, in both methods the first return label of each order is free. However, each additional return label in the same order will cost €4.50, which will be deducted from your refund.
Choose the logistics company and the expense is on your own
If you choose this method, it is up to you to select the logistics company to make the return. In addition, you will have to pay the shipping cost. When the return has been made, you will have to enter the tracking number of the package in the Return History section within My Orders.
Important! make sure not to send returns to the address that appears on the package received. That is not Shein’s address and the package could be lost.
How will you get your refund?
Shein processes returns 10 days after receiving your package. Said refund will be reflected in your Shein wallet or in the checking account with which you made the payment. During peak sales season, this process usually takes a little longer (a delay of approximately 3-5 business days).
What items are eligible for return?
These items cannot be returned: bodys, underwear, products of the beauty category party and event supplies, DIY supplies, pet products, costume jewelry and accessories (excluding scarves, bags and blankets). They also do not make refunds on swimwear that have damaged hygienic protection.
The articles They must be returned in perfect condition and in their original packaging.. Each return will be examined by a quality control team. When there is any defect, such as breakage, stains or detect that the product was used, the return will not be accepted.
And if you have more questions about this popular store, take a look at this article with 20 questions and answers about Shein that you are interested in knowing. Information is power!